Standard Delivery: Free on orders over £50 (£4.95 for orders under £50).

Please allow up to 5-7 working days. Some of our items are handmade to order, however, we do our best to get every order out to our customers as quickly as possible.

Please note it takes our couriers 2 extra days to deliver to the Isle of Man, Scilly Isles and the Scottish Highlands & Islands.

Standard Delivery:  £19.95

Free Delivery on orders £100 & over

Please allow up to 2-6 working days. Some of our items are handmade to order, however we do our best to get every order out to our customers as quickly as possible.

Standard Delivery:  £22.95

Please allow up to 5-10 working days. Some of our items are handmade to order, however we do our best to get every order out to our customers as quickly as possible.

Standard Delivery:  £39.95

Please allow up to 9 working days. Some of our items are handmade to order, however we do our best to get every order out to our customers as quickly as possible.

Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can collect your goods from your local branch or arrange a redelivery.

For UK orders we use DPD Local. Tracking details will be sent to your email and mobile if a number is supplied on the order.

If you have a problem with a delivery or with goods damaged in transit, email us at info@nashdog.co

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Please allow an extra 7 working days for personalised items. We do our best to get every order out to our customers as quickly as possible. 

To ensure we can get your NASH products to you before Christmas, please make sure we have your order by the end of Thursday 16th Decemeber. (22.00).

Many of our products are made to order by the brillaint seamstresses. During the busy run up to Christmas, we unfortunatly cannot gurantee Christmas delivery after the 16th Decemeber. 

Our workshop will be closed from Thursday 16th December 2021 and will reopen on Tuesday 4th January 2022. Orders placed during this time will be processed when the Team return. 

Thank you from all the NASH Team for your support this year. 

We want you to be delighted with your NASH purchase which is why we offer a 28 day return or exchange policy if you aren't totally satisfied, unless that item has been personalised.

Please note returned goods must be unused & unwashed.

To deal with your return quickly, all returns must be marked as RETURNED GOODS and include your name, order number and reason for return.

We will credit the card we have on file for you or your paypal account and this may take up to 10 working days to appear as cleared funds.

If you have any questions please contact info@nashdog.co.

Unfortunately we cannot accept returns for personalised items.

Please note that once a personalised item has been made and supplied to you as a custom made item, you do not have the right to return it if it is unsuitable. You do not have the right to return your item if you have provided the incorrect details.

Please be sure of suitability before purchasing. To cancel your personalised order you must notify us within 24 hours post purchase.

For UK customers please return it to us within 28 days. For International customers please return it to us within 14 days.  Returned goods must be unused & unwashed. 

Exchanges

If you would like to exchange for a different size, please include details with your return or contact us at info@nashdog.co.

Returns

If you would like your order refunded, please contact us at info@nashdog.co.  Goods will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

While we make every effort to make sure every product leaving us is perfect, they are handmade & on rare occassion there may be a mistake. Please return it to us with an explanation of the fault, your name and order number.

Once we receive the goods:-
1. If you request a refund we will refund you by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
2. If you requested a replacement we will despatch this to you within 4 working days.

If you return something due to incorrect size or unsuitability, you will need to pay the postage costs to return it to us. If you return something due to it being faulty we will refund the postage costs. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

We aim to process all returns as quickly as possible but this may take up to 7 working days. If you have not received your exchange or refund within 10 days please contact info@nashdog.co

All goods are to be returned to: Returns, Nash Dog Co, 19 Cronin Courtyard, Cronin road, Corby, Northamptonshire, NN18 8AG, UK